This table provides metadata for the actual indicator available from Rwanda statistics closest to the corresponding global SDG indicator. Please note that even when the global SDG indicator is fully available from Rwandan statistics, this table should be consulted for information on national methodology and other Rwandan-specific metadata information.
| Indicator available |
Citizens satisfied with service delivery |
|---|---|
| Indicator description |
This indicator is proposed to monitor targets; 1.4 (access to basic services), 3.8 (access to quality, essential health-care services), 4.1, 4.2 and 4a (quality education, including facilities), 7.1 (access to affordable, reliable energy services), 10.2 (social inclusion), 11.1 (adequate housing), 16.3 (rule of law), 16.6 (effective, accountable and transparent institutions). In the RGS 2016, Quality of service delivery follows the government of Rwanda clusters, namely local governance and justice sectors, social sector (health and education) as well as economic sector which includes land, agricultural and infrastructural sectors. |
| Geographical coverage |
Rwanda |
| Unit of measurement |
Percentage (%) |
| Definitions |
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| Calculations |
The indicator is calculated as the number of respondents replying that they were satisfied or very satisfied with their last experience of accessing a public service divided by the total number of respondents. The data may be weighted to reflect the general population. Please refer to methodology part for details on how it is computed in the Rwanda Governance Score Cards under the link of Rwanda_Governance_Scorecard_2016.pdf. |
| Other information |
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| Comments and limitations |
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| Data last updated | |
| Metadata last updated |